Happy New Year to our friends and family..... 2016 will Rock

www.southeastmortgage.com
770-279-0222

Twas the night before Closing... A Southeast Mortgage CRM Production

A special video for the Southeast Mortgage Village.  Thank you for a great 2015!

www.southeastmortgage.com
770-279-0222

Southeast Mortgage is taking service to the next level in 2016

On behalf of the Southeast Mortgage of Georgia, Inc. shareholders and myself, I would like to thank our Clients, Builders, Realtors, Referral Sources, and Talented SEM TEAM for their TRUST in us and a great 2015.

SEM is implementing an exciting evolution of what service can be in the mortgage industry.  This means all of our clients and referral partners can expect even better service in 2016 which in turn creates more business from referrals and leveraged market expansion.
 
Awesome is the best way to describe it.

Sincerely yours,

Cal Haupt
Chairman and Chief Executive Officer
Southeast Mortgage of Georgia, Inc.
www.southeastmortgage.com

After the Close Matters to Builders and Realtors - Testimonial

Although Southeast Mortgage, SEM, is known for its fast and great service, client testimonials reinforce why it takes a TEAM or "VILLAGE" to create a bond with clients.  The client below was from Crown Communities.  What separates one lender from another is not just closing the loan - its how the client feels about you and your referral partners after the close.  This organic growth is SEM's greatest asset and the added value our Builders and Realtors enjoy working with our TEAM.
 
Take a minute and read the email below from Kim to me related to Mr. White. Note Mr. White's final comment - client referrals recession proof businesses and create organic growth for Realtors and Builders.  That is true reciprocal value that only a TEAM and Great Service can deliver and what has driven SEM since 1993.

Cal Haupt, Chairman and CEO, Southeast Mortgage of Georgia, Inc.

On Nov 6, 2015, at 1:22 AM, Kim wrote:

… Team,

I couldn’t resist not sharing this unsolicited email – this borrower put some time and thought into his acknowledgement and it’s a beautiful example of teamwork

The Thank YOU note is truly intended for ALL – because it took a village / team to make it happen …Cal, this is your AWESOMENESS in action!

Kim,

From: Jimmy White
Sent: Tuesday, November 03, 2015 1:49 PM
To: Kim
Subject: "THANK YOU"

Goooood Afternoon Kim,

 A couple things I want to mention and express my sincerest gratitude for the outstanding work you orchestrated getting us in our "NEW HOME".... You are a Master of what you do and 2nd to none in my humble opinion working as hard as you did and making the process unbelievable easy and less stressful... Starting with your support staff, I was sooooo impressed how they held my hand, walk me through or explained to me exactly what was needed from me or when I needed to have certain things done...

 

Starting with Jamie, her mannerism, the easy way she spoke and the clarity made it easy for me to "just do what was required" because I understood and didn't have to ask a bunch of needless questions even though she was absolutely clear about me "Asking questions or wanting an explanation" if I was uncertain at anytime.... When Jamie finished with me and I was "handed off" to Jessica, I felt like I've know her forever... Jessica is absolutely brilliant and showed real leadership when we hand that issue with "Fre"... She was available to me any time of day or night, e-mailing and or texting me and responding almost immediately when I had questions or wanted an update.... And then there was Edward ... When I got to him, that's when I knew it was his responsibility to make certain all "i's" are dotted and all "t's" are crossed... Edward was like a tagged team partner... Instead of wasting needless time on the phone, he had me talk directly to the contacts I needed to provide information to.... Although I thanked each person I mentioned individually, can you PLEASE thanked them again and let them know how great I "know" them to be a I really appreciate the super super job they did for us.... I remember as if was yesterday when Sherry Bivins wouldn't let me leave her property because she was certain about one thing and that was instead of waiting 6 months , (my timeline} convince me the time was "right" right now and just give her a chance... Sherry called you and that's how it all began.... I'm sorry I didn't get the opportunity to meet you in person, because I was soooo looking forward to meeting you especially because of the admiration and total respect I have for you and the fantastic way you communicate  every thing I need to know... I will recommend you, the company you represent to my friends that's looking to purchase a home.... Once again Kim, BIG UPS TO YOU AND YOUR SUPPORT STAFF FOR AN EXCELLENT JOB WELL DONE!!!!!

Respectfully,

Jimmy White

Call to discuss working with us.

www.southeastmortgage.com

770-279-0222

Client Testimonials October 2015 - Southeast Mortgage

Southeast Mortgage prides itself on 360 degree accountability.  MLOs survey SEM Operations and our Clients Survey our MLOs.  Holding our team accountable is why Southeast consistently delivers the best service in the markets it serves.  Set the expectation, manage to it, and the outcome remains consistent. 
The Lender you can Trust with the Service our Clients deserve!

Cal Haupt
Chairman and CEO
www.southeastmortgage.com
770-279-0222

SEM News - Traditions by Crown Communities

www.southeastmortgage.com
770-279-0222

TRID - My Opinion - Cal Haupt

Lately all I see on the various social sites for business and personal is statements of closing a "TRID Loan"?  It’s almost like a statement of “wow we actually closed one”.  TRID “TILA-RESPA Integrated Disclosure” rule implementation  is just an improvement in the mortgage process for clients and keeping your company flexible allows for this type of change and any other change that is in the consumer’s interest.  There will be more industry changes in the future so be flexible and it will be just another day and not the hurdle many seem to think it is.

TRID - “TILA-RESPA Integrated Disclosure” rule implementation

TRID is a long-anticipated change to the mortgage process. different forms, different timelines, and improved processes.  Our industry has undergone many changes and this one is just another adaptation to an industry that is trying to put the consumer first.

TRID makes mortgages more transparent and easier to understand for consumers, which is great for the consumer.  Mortgages are complicated product as you dig into the minutia.  If consumers have more transparency, they will be able to see value and have time to make a more informed choice instead of being sold into the product Du Jour.  Listen to your client and match the product to their needs.

Sincerely IMO,

Cal Haupt
Chairman and CEO
Southeast Mortgage of Georgia, Inc.
www.southeastmortgage.com
770-279-0222

 http://www.consumerfinance.gov/regulatory-implementation/tila-respa/