Take a minute and read the email below from Kim to me related to Mr. White. Note Mr. White's final comment - client referrals recession proof businesses and create organic growth for Realtors and Builders. That is true reciprocal value that only a TEAM and Great Service can deliver and what has driven SEM since 1993.
Cal Haupt, Chairman and CEO, Southeast Mortgage of Georgia, Inc.
On Nov 6, 2015, at 1:22 AM, Kim wrote:
…
Team,
I
couldn’t resist not sharing this unsolicited email – this borrower put
some time and thought into his acknowledgement and it’s a beautiful example of
teamwork
The
Thank YOU note is truly intended for ALL – because it took a village / team to
make it happen …Cal, this is your AWESOMENESS in action!
Kim,
From: Jimmy White
Sent: Tuesday, November 03, 2015 1:49 PM
To: Kim
Subject: "THANK YOU"
Sent: Tuesday, November 03, 2015 1:49 PM
To: Kim
Subject: "THANK YOU"
Goooood
Afternoon Kim,
A couple
things I want to mention and express my sincerest gratitude for the outstanding
work you orchestrated getting us in our "NEW HOME".... You are a Master of what
you do and 2nd to none in my humble opinion working as hard as you did and
making the process unbelievable easy and less stressful... Starting with your
support staff, I was sooooo impressed how they held my hand, walk me through or
explained to me exactly what was needed from me or when I needed to have certain
things done...
Starting with Jamie, her mannerism, the easy way she
spoke and the clarity made it easy for me to "just do what was
required" because I understood and didn't have to ask a bunch of
needless questions even though she was absolutely clear about me "Asking
questions or wanting an explanation" if I was uncertain at
anytime.... When Jamie finished with me and I was "handed
off" to Jessica, I felt like I've know her forever... Jessica is
absolutely brilliant and showed real leadership when we hand that issue with
"Fre"... She was available to me any time
of day or night,
e-mailing and or texting me and responding almost immediately when I had questions
or wanted an update.... And then there was Edward ... When I got to him,
that's when I knew it was his responsibility to make certain all
"i's" are dotted and all "t's" are crossed... Edward
was like a tagged team partner... Instead of wasting needless time on the
phone, he had me talk directly to the contacts I needed to provide information
to.... Although I thanked each person I mentioned individually, can you PLEASE
thanked them again and let them know how great I "know" them to
be a I really appreciate the super super job they did for us.... I
remember as if was
yesterday when Sherry Bivins wouldn't let me leave her property because she was certain
about one thing and that was instead of waiting 6 months , (my timeline} convince
me the time was "right" right now and just give her a chance...
Sherry called you and that's how it all began.... I'm sorry I didn't get
the opportunity to meet you in
person, because I was soooo looking forward to meeting you especially because of the
admiration and total respect I have for you and the fantastic way you
communicate every thing I need to know... I will recommend you, the
company you represent to my friends that's looking to purchase a home.... Once
again Kim, BIG UPS TO YOU AND YOUR SUPPORT STAFF FOR AN EXCELLENT JOB WELL
DONE!!!!!
Respectfully,
Jimmy White
