“BREAKTHROUGH” Stock Issuance Program - Southeast Mortgage

Top 10  Southeast Mortgage Originators are issued Common Stock “BREAKTHROUGH” Incentive Program

“Our MLO’s and Operations Specialists are key members of our Team and create equity for shareholders.  As a result, Southeast Mortgage of Georgia, Inc., SEM, believes in sharing the wealth created with its employees.  Today, our 34 shareholders are originators and operations specialists.”  Cal Haupt, Chairman and CEO

In a surprise announcement at the Annual Christmas Party at the Ritz Carlton Atlanta on 12/14/2016, Southeast Mortgage of Georgia, Inc. announced their top 10 originators and issued each of them a common stock* grant valued on 12/7/2016 at $149,780.  In addition, 9 Operations employees were issued stock for exceptional execution of SEM's Service Goals.

Each year going forward, the top originators and operations specialists at SEM will be awarded shares (ownership) in Southeast Mortgage.

“SEM is now owned by 34 shareholders and shares ownership with employees that facilitate the growth of our company.  Unlike the many Mortgage Company LLCs with a few partners, SEM, a Georgia Corporation, has always had a core belief that everyone who contributes significant value to the company should share in the wealth it creates.  This is a unique opportunity for the best of the best MLOs and Operations Professionals to share in the equity they help create.  To my knowledge, this is a first in our industry and the right thing to do!” Cal Haupt, Chairman and CEO

 

www.southeastmortgage.com

770-279-0222

* subject to certain conditions

Record 3rd Quarter Service Bonus Paid - Southeast Mortgage

Congratulations to our Operations and Support Teams for achieving an Awesome 4.66 (Scale 1-5) 

Some of our 3575 Koger Blvd Operations Team

average group service score in the 3rd Quarter 2016.  Our TEAM maintained the same Awesome Service with Record Volume in 3rd Qtr.  Our service score is the average MLO rating of their operations experience for each of their closings and our client's survey of their experience with their MLO and Operations team on a scale of 1 being poor and 5 being perfect.  We call it 360 degree accountability.

Our Operations and Support Teams equally shared in a bonus of $91,910.41 for 3rd Quarter 2016.

AWESOME SERVICE is delivered by an awesome team.  With surging volumes and an almost perfect service score speaks to our teams ability to scale rapidly with the same great closings and speed.




Try our NEW Awesome APP:
https://itunes.apple.com/us/app/southeast-mortgage/id1115070771?mt=8

Closing times increasing? Check your undercarriage... by Cal Haupt

No matter how big your engine is or how fancy your marketing is you have to have all cylinders firing in the right sequence to get the speed and power with a chassis that can deliver the power to the road.  Operations and mortgage loan file flow is no different.  You have to have the right people working together in a sequence that optimizes speed and accuracy with a foundation that conveys the service to the client.

JD Crowe, President, Southeast Mortgage, sent me an article this morning.

I glanced at it the other day.  I disregarded the catchy title given SEM continues to execute in our 8 - 10 day time frames even with the new layers of client protection.

This morning it dawned on me what is happening.  The industry apparently is processing with the same methodology used since 2007-2008.

New regulation and client protection requires an updated and innovative approach to processing.  Even SEM had to evaluate the final implementation of TRID before we crafted the final map and sequence to guarantee our 8-10 day turns at volume.

The best way to look at it is to refer to a 1908 Ford Model T suspension.  Would a 1908 suspension work with modern engines in the shiny new cars with the flashy marketing of today?  The car looks modern, it sounds great, and smells new BUT how do you think it will drive with a 1908 suspension?  Our industry has new improved regulations and risk models that require a NEW suspension to harness the power and provide the client and referral sources with the Competent FAST service that a shiny new car portrays in their marketing.

In my opinion, look underneath the car before believing the flashy marketing or be prepared to dance for the 50 days to close.

Cal Haupt
Chairman and Chief Executive Officer
Southeast Mortgage of Georgia, Inc.
www.southeastmortgage.com
770-279-0222

Southeast Mortgage 2016 Mission Statement

Southeast Mortgage 2016 Mission Statement

Southeast Mortgage is dedicated to providing Clients COMPETENT advice and AWESOME Service via Licensed Mortgage Originators and a “We Can” Operations TEAM.

Southeast Mortgage has re-aligned its methodology to adapt to industry changes and capitalize on critical paths and learning identified through objective analysis.  The result is a highly accurate efficient decision and verification process that expedites a file to the closing queue.

“I am a Georgia Tech grad, so I am an engineer at heart that also understands finance, sales theory, and production management.  The enhancements for 2016 are simply amazing.  Our MLOs will have a competitive advantage to leverage organic growth from our client’s life cycle and win more Builder and Realtor relationships through smarter underwriting and fantastic communication.  2016 will be a year to remember”  Cal Haupt, Chairman and CEO. 

 

www.southeastmortgage.com

Client Testimonials October 2015 - Southeast Mortgage

Southeast Mortgage prides itself on 360 degree accountability.  MLOs survey SEM Operations and our Clients Survey our MLOs.  Holding our team accountable is why Southeast consistently delivers the best service in the markets it serves.  Set the expectation, manage to it, and the outcome remains consistent. 
The Lender you can Trust with the Service our Clients deserve!

Cal Haupt
Chairman and CEO
www.southeastmortgage.com
770-279-0222

I had to share this email. This is why we have been around for so many years.

I wrote an article a few days ago about Money vs. Passion.  The email below answers the question.  I get these emails from time to time and they truly warm my heart not just for me but knowing the great team that makes SEM what it gets the recognition they so deserve.  In the market you hear a few names but reality is the 40+ operations people at SEM Club Drive and their support make SEM what it is and provides the fantastic dependable closings that drive our organic growth.

Below is an actual email from Kim Arrington to Jeff and JD.  Kim is well known in the Atlanta mortgage industry and has worked at Large Banks, Correspondents, and other variations of Lenders.  Kim's background is what makes her statements moving to me since she fully understands what most MLOs at other company's experience and can make an expert comparison.

Our operations team and MLOs work hard to earn client's and when our MLO team realizes how it comes together with all facets of the team harmonizing, I get a beaming sense of pride for the people I have worked with for so many years.  Better than a big check because the memory and relationships last longer.

From: Kim Arrington
Sent: Wednesday, September 10, 2014 12:25 PM
To: JD Crowe; Jeff Brown
Subject: Re: XXXXXXX  MTG LTR MF

Jeff and JD,

… I am not being corny or smoozy … though I can be!   Truth is, it does make me cry and smile at the same time, but I have not found this much favor with clients before ???

I am working from that same place of wanting to give excellence and here at Southeast I find many more “gratitude moments”.  People love us and I am so very thankful.

I know you invested from day 1 - you did not have to share Lynne with me, but you did and I could not have achieved what I have to date without her smarts and ambition. Thank you!

JD, we spent many calls on whether to come over or not and at the end of the day, people feel like home here!  I am not doing half the advertising I’ve done in the past and then look again, an agent lovin’ our process, lovin’ our email notifications that I forward… It gives such an authentic sense of status that they know it’s not fluff… it’s date stamped... it’s great!  And so with that, I got this agent emailing “I want to refer you“ … Thank you and Jeff, ya’ll did not give up.

So, even when I am in the Diva drama mode over that dern QC timing,  know my heart - I am really happy that you offered me an opportunity to join the team.

… love ya’ll

Kim

Sincerely,

 

Kim Arrington
Sales Manager, Executive MLO

#218594, GA MLO#25861
Office:      (770) 279-0222 ext. 717  
Toll Free: (800) 344-8788 ext. 717
Cell:          (678) 644-6945
Fax:          (678) 840-0063
Email:       Kim.Arrington@SoutheastMortgage.com
Website:   www.SoutheastMortgage.com 

Great Service Matters - You deserve Southeast Mortgage

Service and fast accurate closings are the key to earning Realtor's business.  Word of mouth recommendations referencing real life experience
is why Southeast Mortgage is the largest non-bank lender in Georgia. 
If you cannot close in 15 days, call us at 770-279-0222.  We can help.

Text Version:

Good Morning Cal,

I had a closing just in time yesterday afternoon that resulted in just that. Sitting at the closing table with a realtor I don’t know as the listing agent, she kept crowing about how fast this closing was and could she have my cards to work with me in the future. The Seller was just as excited. The fact that my client delayed getting me documents for the past two weeks had no bearing for them as we closed in 30 days and on the day we said we would. The Seller has a closing today and the person selling her that home has one on Wednesday so Kudos to our Operations Team in making this happen and keeping 3 dreams alive.

Sincerely,

Wharton Smith

Branch Manager, Duluth Office @ NAMAR
NMLS# 185993 GA MLO#26025

Southeast Mortgage
NMLS 103956
770-279-0222 ext 438 office
800-344-8788 ext 438 toll free
770-279-9141 Fax

www.southeastmortgage.com
clientservices@southeastmortgage.com