Tuesday, June 7, 2016

SEM TEAM begins comment period of Floor Plan's for their Awesome New Headquarters and Operations Center

The Southeast Mortgage TEAM is now commenting on the new Headquarters / Operations Center / Work Balance Floor Plans to ensure we have all the amenities and functionality in our 31,000 square foot facility.  Every opinion matters and we have already added some cool amenities not thought of.

The Video / Photo Studio has been increased and modified to shoot video for our partners on site and the massive fish tank's location has now been determined to relocate our swimming tenants. 

The fitness room is slated for a host of UHDTVs,  2 Octane Machines, 2 water rowers, 2 LeMonds Incline Bikes, 2 Tread Mills, YOGA,  and Weight stations.

Other amenities will be relaxation pods, bocce ball / putting green, ping pong, pool, and other competitive team building games.

The entry will be something never seen in at Mortgage Company.

Amazing space for an Amazing TEAM to provide Amazing Service to our Amazing Clients and Referral Partners.

Cal Haupt

Friday, June 3, 2016

Pay attention to the Tide.

 Over the past six months or so, I have been seeing the equation getting out of balance or not making sense.  2 + 2 has to = 4 or at some point other factors will.  As you can see from the chart below, we are extended past the last re balance.  Normally the equation or cycle adjusts every 7 years.  The jobs data is only one factor to look at. 

Change in Payroll Jobs Jan 08 - Jan 17
Another very important factor is what is supporting the stimulus?

In the beginning of the recovery (see the chart below), you can see it was supported by liquidity in the credit markets which trailed off and or was dwarfed by long term treasury purchases.  The purchases are government and safety related.

The positive and or negative aspect of this scenario is that the economy will experience another economic pullback, the flight to safety (real estate) will be a cornerstone of low risk tolerant families and a generation of non-stock investing Millennials.  We are already surging in volume from this prediction and preparation last year when we initially saw it.

Due to the changes in the mortgage industry's regulation and the lack of funding for non sustainable product, there is no need for a rebalance in our industry and I do not anticipate one.  Some are advertising and adding unsustainable product to boost revenue.  This reduces the draft they need to navigate the coming tide.  Southeast Mortgage, SEM, always plans to run well in any tide with sustainable product, great service, and a diverse source and mix.  I am so confident, we are investing in another 31,000 square feet of Operational and Employee Work / Life balance space that comes online in September 2016.

As with past cycles, a great plan and learning from the past is critical to prospering during an economic down turn.  Leadership and Companies tend to have a safe geographic area that they live in and work in.  They may expand out during HAPPY times, but they always pull back to their home states when the economy turns.  SEM lives and works in Georgia and thus we have been open for business since 1993 with the same leadership and corporate structure.  We can drive to AL, FL, and SC thus we remain balanced and service our markets in any tide.

Luck favors a great plan and execution.  Even though you have to be in the right place at the right time to derive more than the average, you have to plan for what if.  A strong balance sheet with cash to fund without warehouse banks becomes relevant.  Organizations that expand past their home foot print must fund the additional cost via their balance sheet or debt from other sources.  When the economy turns, the dominos fall from highest debt to lowest debt which in our industry generally correlates to experience and how stretched the span of control is.

Nobody knows the timing, we just read the tide and plan accordingly.  MLOs and Mortgage companies can do very well in downturns; however, boats that run at high tide despite their weight generally hit the bottom before more nimble boats as the tide gets too low.  Its best to have a wide "diverse" boat that runs great at high tide and low.  We can only control the boats weight (debt), strategic plan (sustainable product), and engine (Great Service Oriented Operations TEAM).  You cannot control the tide.  You can only control what boat you step on.  Now is the time for Mortgage Professionals, MLO's, MLO Assistants to put themselves in a position to maximize this recovery over the next few years and know the foundation they build will support them during an economic contraction.  The next recession will be the fourth that SEM navigated.  When you step on a plane do you feel better knowing you have a 30 year veteran at the stick flying the same dependable plane.

Depending on your boat the fishing will be great for the foreseeable future.

Cal Haupt
Chairman and Chief Executive Officer
Southeast Mortgage of Georgia, Inc.
www.southeastmortgage.com

Monday, May 23, 2016

Southeast Mortgage of Georgia, Inc. to Open a New 31,000 sq ft MAX Operations Center in Georgia

I am pleased to announce, Southeast Mortgage's new Corporate and Operations Center in Metro-Atlanta, Georgia. 

We will begin the build out and preparation of our new 31,000 square foot facility immediately.  We expect to occupy September 1, 2016.


The Expanded & Re-Designed Corporate / Operations Center will host all of Gwinnett Operations, Client Relationship Management, Executives, Fitness Center and other Wellness and Life Balance amenities.

This site is located at Pleasant Hill Road and I-85.  The space will provide the platform for our continued rapid growth and will reflect our industry leading innovations in the delivery of Awesome service to our Clients and Realtor / Builder partners.

 Although I have mixed emotions about leaving the memories and comfort of Club Drive, the foundation that created Georgia’s #1 Georgia Based Non-Bank Lender since 1993, it is time to turn the page and triple our capability and capacity.  Our success and innovation, now requires a new facility that facilitates our growth and will enhance our TEAMs balance with work, family, and health. 

I will post a floor plan at Club Drive on the 2nd floor for each department to review and make notes.  The floor plan will only be for the 4th floor in that the 3rd floor will be dedicated to life balance initiatives.  This is our space and I want everyone's opinion to ensure our space design fits all our points of view and preferences.

 
Cal Haupt
Chairman and Chief Executive Officer
Southeast Mortgage of Georgia, Inc.
Serving our Client’s Trust since 1993
www.southeastmortgage.com
770-279-0222

Wednesday, May 18, 2016

Bulding our Builder's client base & image while they build their client's dream home...

As Southeast Mortgage, SEM, continues to grow market share and work with the best builders in Georgia, I realized why our market expansion in this segment has been so dramatic.  Ultimately the common goal of Builders and SEM is to have a happy client that closes on time and will tell their friends and family about their experience.  That is the value proposition for organizations that choose SEM to provide best in class service for their clients.

Historically a few competitors boast about "new products", definitions of mortgage terms, or inducements.  Client's ultimately want a Licensed Mortgage Consultant (MLO) that can provide a loan that fits their needs and will achieve home ownership.  To do that, you have to have a TEAM of dedicated Operations people who care about every application and have one clear common mission.  Our MLO and Client survey service score for April was a 4.7 (94% of a Perfect Score) on a scale of 1-5.  Our 360 degree accountability survey ensures we are always learning and perfecting our processes.  Our 2016 average survey score is 4.6 which shows service is trending up with historical volume.

The blog would be full if I posted every letter and email from our clients.  I wanted to share Vernon's client who recently closed with Crown Communities.  Some lenders may have lost this client; however, Vernon with a TEAM that cares, focused on the client.  As a result, we allowed our client to purchase a home, our Builder Partner to close a beautiful home, and both Crown and SEM have a client who is telling everyone about their experience.  That is tangible and real value to our Builders.  See our client's email below.

From: TK@   .com
Sent: Monday, May 16, 2016 12:08 PM
To: Vernon Chandler
Subject: Thank You


Good Morning,

Vernon Chandler you are GOAT (Greatest of All Time) of lenders.  I cannot thank you enough for everything you have done for me.  The days when I felt the worse and wanted to give up, without even knowing it you came through with encouraging words to keep me pushing forward.

I know that you being assigned my loan was God.  He knew that my case needed someone as kind and considerate as you to get me through the process.  No matter what happened you were always confident and encouraging and that is why I now own 664 Corsica Lane.

I think about the day that I called and you were at your wife's grandmother funeral.  Most people wouldn't even answer the phone but you did.  I felt terrible about disturbing your family but you assured me it was ok and put my mind at ease as to my status.  This speaks volumes about your character and spiritual gift.  How many people do you know that really show care and concern in the performance of their job duties?  I work in customer service and I can assure you not many...

Vernon, I know that God has a plan and a purpose for your life simply because of who you are.  If at any time you ever doubt or question who or where you are in life, I want you to remember me and how you helped me through.  God will always bless you and your family because you demonstrate who He is through who You are.  
 
I would like to send you a token of appreciation for all you did in this process.  Yeah, yeah I know that I don't have to, but I wouldn't be able to sleep at night in my beautiful new home if I didn't show you my sincere appreciation.  Can you please send me an address whether home or work that I can send something to.  Again THANK YOU, THANK YOU, THANK YOU FOR BEING WHO YOU ARE!!!!

May God Continue to Bless You and Your Family,

Tk

www.southeastmortgage.com
770-279-0222

Thursday, April 28, 2016

Is any sales organization not hiring?

Is any sales organization not hiring?

Do you ever see those "Now Hiring" "Looking for MLOs" posts on LinkedIn and other social media?  Is a sales organization ever not hiring?  We are all hiring all the time.  The quality of hire is the only differentiating factor.  It's better to hire few quality producers than a bunch of roster padders.

Sales organizations are always hiring and the simple math is outside of Family Health Benefits, 401K Match, and allocated overhead; investing in an additional sales professional hire is always prudent if your organization has the operational capability / capacity and resources to support them.  GOOD Sales Professionals are incremental to revenue.  If the hiring organization has not balanced capacity to close with hiring activity, both the current sales people and new hires experience reduced service and productivity.  Honesty is crucial to ensure sales professionals evolve their career and not hurt their success.

I know many in social media land who know what they are doing scratch their head when they see these posts; however, I wonder about those posting them.  It is a given and everyone knows talented sales people will be welcomed as long as they do not bring negative traits that could diminish the philosophy or service of an organization.

Sales people look for stability and a company that will enable their ability to produce and cultivate their current book of business.  Sales people seek out great companies based on their perception they can grow their business or advancement opportunity is available.
 
770-279-0222

Thursday, March 24, 2016

Make your experiences memorable - SEM News

Here is a short video on their experience with The Cannida & Company Team with Keller Williams Realty & Southeast Mortgage of Georgia!

Contact Information:
The Cannida & Company Team with Keller Williams Realty
Ericka Kay Turner-Cannida
770-895-5673
Ericka@CannidaHomes.com

Jamie Bailey with Southeast Mortgage
770-279-0222 Ext. 206
Jamie.Bailey@SoutheastMortgage.com
www.southeastmortgage.com