Congratulations to our Operations and Support Teams for achieving a 4.71 and 4.69 group service score in the 1st and 2nd Quarter 2016 respectively. Our service score is the average MLO rating of their operations experience for each of their closings and our client's survey of their experience with their MLO and Operations team on a scale of 1 being poor and 5 being perfect. We call it 360 degree accountability.
Our Operations and Support Teams equally shared in a bonus of $78,252 for the 1st Quarter 2016 and $83,161 for the 2nd Quarter 2016.
AWESOME SERVICE is delivered by an awesome team. With surging volumes and an almost perfect service score speaks to our teams ability to scale rapidly with the same great closings and speed.