Real Estate Agent, Realtor, and Consumer Must Know about the Mortgage Industry
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via Email 5/9/2013
Hello Mr. Haupt,
My name is Letonya Bush and I recently purchased a new home through Southeast Mortgage. My Lender was SEM and although it's been over a month since I closed on my new home, I went online to search for the President of Southeast Mortgage to express my wonderful experience working with SEM.
As you know, securing a mortgage loan and anticipating the purchase of a new home can be very stressful. And although there were many challenges with the builder, the onsite agent and the construction project itself, I can honestly say that I would have decided against new construction had I not had the pleasure of working with SEM. Patience and dedication is inspiring.
SEM treated me as an individual which means more to me than anything. Although this wasn't my first time purchasing a home, in10 years, many things have changed that can actually detour even the most viable candidate from wanting to purchase a home.
From day one of the process, SEM was honest, available and provided feedback even when there weren't any updates just to make me comfortable as that is the type of client I was. Additionally, having started a new job did not make the process any easier to cope with. But SEM took that stress into consideration and provided the type of Customer Service that I would hope is the Standard within your Organization.
I am proud to say that I am the owner of a new home and only because of SEM's diligence and understanding will I not only recommend friends and family to consider new construction, but will only refer them to SEM.
Please forgive the delay in providing feedback as this is customary for me and especially when the service is exceptional. Feel free to contact me either via phone at XXX-XXX-XXXX or email if you have any questions.